Indian Oil’s nearly 13,400 km cross-country pipelines network facilitates the transportation of crude oil to refineries and finished products to high-demand centers in an efficient, economical and environment friendly manner. Its throughput capacity of 94.20 MMTPA for crude oil and petroleum products and 9.5 MMSCMD for gas makes it one of the largest pipeline networks in the world.

As the commercial enterprise with the largest customer interface in India, Indian Oil has the onerous task of reaching precious petroleum fuels to every nook and corner of the country through its network of over 48,000 customer touch-points, surmounting the challenges of tough terrain, climate and accessibility. This includes 27,000+ fuel stations, including over 7,000 Kisan Seva Kendra (KSK) outlets in rural markets.

While serving millions of customers from diverse segments, Indian Oil has also built up a portfolio of leading energy brands, including Indane LPG cooking gas, SERVO lubricants, XTRAPREMIUM petrol, XTRAMILE diesel, PROPEL petrochemicals, etc. Besides the corporate brand, both SERVO and Indane are over 50 year old brands and have earned the coveted Superbrand status.

Indian Oil’s sprawling R&D Centre at Faridabad, one of Asia’s finest in downstream petroleum R&D, offers competitive advantage to the Corporation through world-class technology and process solutions and innovative products. With four decades of pioneering work in lubricants formulation, refinery processes and pipeline transportation, the Centre has garnered 611 patents, of which over 388 are international patents.

Over the past decade, Indian Oil has assiduously built its new businesses, that is, petrochemicals and natural gas marketing, to a level where they have achieved integration into the core verticals. The Corporation’s upstream forays into exploration & production have also yielded significant results in the form of a sizeable portfolio of oil & gas assets.

Indian Oil has fourteen Lube Blending and Small Can Filling units at various locations in the country, one drum manufacturing plant at Chennai and one grease manufacturing plant situated at Vashi near Mumbai. Highest priority is accorded to quality assurance, safety and environment protection with the ultimate objective of achieving customer delight. All the plants are accredited with ISO 9001 Quality Management Systems (QMS). Most modern Quality Control Laboratory forms an integral part of all above locations. The laboratories are equipped with state-of-the-art facilities for evaluation and testing of base oils, additives and finished products as per Indian and International Standards like BIS, ASTM, IP, DIN, JIS, DEFSTAN, FTMS and ISO etc. Strict Quality Control is exercised as per laid down procedures of ISO 9001/ISO TS 16949 QMS with respect to raw material receipts, blending, finished and packed lubricants and greases towards ensuring quality products reach the end customers.

In the retailing segment, besides Indian Oil petrol stations, SERVO range of lubricants is available through a network of a unique SERVO Stockist Management System (SSMS) across the country. The products are available in every corner of the country through various retailing initiatives like SERVOXPRESS stations, bazaar outlets and thousands of auto spare parts shops across the country along with a unique concept of Gramin SERVO Stockists to reach the rural hinterland.

SERVO from Indian Oil meet the requirements of all core industrial sectors of India spanning defence, railways, cement, coal, steel, sugar, power, marine, surface transport, engineering, fertilizers, etc. Indian Oil’s SERVO grades of lubricants are patronized by these core sector industries for over five decades now. Indian Oil takes pride in having a product for every application.
Indian Oil’s Technical Service Engineers are available on call to provide onsite Tribology consultancy and value added services. Backed by incisive knowledge of equipment, processes and machinery, Indian Oil team can provide solutions to just about anything -automotive or industrial.